Refund Policy
Last Updated: January 2026
At Elmont Deli & Grocery, customer satisfaction is important to us. This Refund Policy outlines the circumstances under which refunds, replacements, or credits may be issued.
1. Order Issues
If there is an issue with your order, please contact us as soon as possible after receiving your food.
Issues may include:
- Incorrect order received.
- Missing items.
- Damaged products.
- Food quality concerns.
- Delivery-related issues.
2. Refund Eligibility
Refunds may be approved when:
- The wrong item was delivered.
- An item was missing from the order.
- The order could not be fulfilled.
- The food was significantly damaged or compromised.
- A duplicate payment was processed.
3. Non-Refundable Situations
Refunds generally will not be provided for:
- Customer change of mind after preparation has begun.
- Incorrect information provided by the customer.
- Delays caused by circumstances beyond our control.
- Minor variations in product appearance or packaging.
4. Refund Method
Approved refunds will be issued to the original payment method whenever possible.
Processing times may vary depending on your financial institution and payment provider.
5. Replacement Orders
In certain situations, we may offer a replacement item, store credit, or partial refund instead of a full refund.
6. Requesting a Refund
To request assistance regarding an order, please contact us with:
- Your Order Number
- Order Date
- Description of the issue
- Photos (if applicable)
7. Contact Us
Elmont Food Mart Inc.
23701 Linden Blvd, Elmont, NY 11003, USA
Phone: +1 516-285-4165
Email: elmontfoodmart@gmail.com